Policies and Disclaimers

Privacy Policy:

 

Last updated April 1, 2024

 

This privacy notice for New Trajectories LLC ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

 

• Visit our website at https://www.newtrajectories.com, or any website or webpage of ours that links to this privacy policy;

 

• Book any coaching services or packages with New Trajectories LLC

 

• Engage with us in other related ways, including any sales, marketing, or events

 

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions, please contact us at eric[at]newtrajectories.com.

 

New Trajectories LLC reserves the right to amend this privacy policy from time to time. Choosing to use our Services once this privacy policy has been published online as of the “last updated” date above signifies your acceptance of this privacy policy.

 

Controlling Law and Venue. By utilizing our Services, you agree these terms and policies shall be interpreted and enforced in accordance with the laws of the Commonwealth of Pennsylvania. Should a dispute arising from or relating to these terms and policies be subject to litigation, you further agree that the dispute will be heard solely by a court of competent jurisdiction within Lebanon County, Pennsylvania; Lancaster County, Pennsylvania; or Berks County, Pennsylvania.

 

SUMMARY OF KEY POINTS

 

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

 

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

 

Do we process any sensitive personal information? We do not process sensitive personal information such as debit or credit card numbers. Learn more about sensitive personal information.

 

Do we receive any information from third parties? We do not receive any information from third parties.

 

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, and to comply with law. We may also process your information for other purposes with your consent. Learn more about how we process your information.

 

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

 

How do we keep your information safe? We strive for full protection of any personal information we may collect. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100 percent secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

 

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

 

How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

 

 

TABLE OF CONTENTS

 

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. THIRD-PARTY CUSTOMER RELATION MANAGER

11. WEBSITE HOSTING

12. THIRD-PARTY BUDGETING SOFTWARE APPLICATIONS

13. DO WE MAKE UPDATES TO THIS NOTICE?

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

 

1. WHAT INFORMATION DO WE COLLECT?

 

Personal information you disclose to us

 

In Short: We may collect personal information that you provide to us.

 

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

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Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

 

• names (first, middle, last, prefixes, suffixes)

 

• phone numbers

 

• email addresses

 

• mailing addresses

 

• contact preferences

 

• date of birth

 

• marital status

 

Payment Data. New Trajectories LLC does not collect, process, or store your personal financial or payment information. We utilize the services of Stripe and PayPal as third-party payment processors, and Stripe and PayPal may collect, store, and process your payment information when you book Services with us. Financial information you provide to Stripe and PayPal, including banking account routing numbers and account numbers, debit card information, and credit card information, are subject to Stripe’s and PayPal’s privacy policies. You may find Stripe and PayPal’s privacy notices here: https://stripe.com/en-sg/privacy, https://docs.stripe.com/security, and https://www.paypal.com/us/legalhub/privacy-full.

 

Information automatically collected

 

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — may be collected automatically when you visit our Services.

 

Please be advised that information automatically collected, as described below, may be collected through Wix, our website hosting platform, and New Trajectories LLC may have limited control over the information automatically collected through our website hosting platform. Learn more about data collected through our website host.

 

We may automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the operation of our Services and for our internal analytics purposes. 

 

Like many businesses, we may also collect information through cookies and similar technologies.

 

The information we may collect through our website hosting platform includes:

 

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information automatically collected when you access or use our Services. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

 

• Device Data. We may collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

 

• Location Data. We may collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

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What categories of personal information do we collect?

The following list describes the categories of personal information often collected by businesses, and identifies whether we have collected personal information within each category within the past twelve (12) months:

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• Category A: Identifiers

  • Examples: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

  • Have we collected this category of information in the past twelve months? Yes

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• Category B: Personal Information as defined in the California Customer Records Statute

  • Examples: Name, contact information, education, employment, employment history, and financial information

  • Have we collected this category of information in the past twelve months? Yes

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• Category C: Protected classification characteristics under state or federal law

  • Examples: Gender and date of birth

  • Have we collected this category of information in the past twelve months? Yes

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• Category D: Commercial information

  • Examples: Transaction information, purchase history, financial details, and payment information

  • Have we collected this category of information in the past twelve months? No (this information is collected through Stripe and PayPal).

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• Category E: Biometric information

  • Examples: Fingerprints and voiceprints

  • Have we collected this category of information in the past twelve months? No

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• Category F: Internet or other similar network activity

  • Examples: Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements

  • Have we collected this category of information in the past twelve months? No

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• Category G: Geolocation data

  • Examples: Device location

  • Have we collected this category of information in the past twelve months? No

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• Category H: Audio, electronic, visual, thermal, olfactory, or similar information

  • Examples: Images and audio, video or call recordings created in connection with our business activities

  • Have we collected this category of information in the past twelve months? No

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• Category I: Professional or employment-related information

  • Examples: Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

  • Have we collected this category of information in the past twelve months? Yes

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• Category J: Education information

  • Examples: Student records and directory information

  • Have we collected this category of information in the past twelve months? No

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• Category K: Inference drawn from collected personal information

  • Examples: Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics

  • Have we collected this category of information in the past twelve months? Yes

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• Category L: Sensitive personal information

  • Examples: Debit or credit card numbers

  • Collected? No

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For the categories above where it is indicated we have collected personal data in the past 12 months, we may use and retain the collected personal information as needed to provide the Services, indefinitely, or until you ask us to remove your data.

 

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

 

• Participation in customer surveys or contests; and

 

• Facilitation in the delivery of our Services and to respond to your inquiries.

 

How do we use and share your personal information?

 

Learn about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

 

Will your information be shared with anyone else?

 

Learn more about how we disclose personal information to in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

 

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

 

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.

 

2. HOW DO WE PROCESS YOUR INFORMATION?

 

In Short: We process your information to provide, improve, and administer our Services, communicate with you, and to comply with law. We may also process your information for other purposes with your consent.

 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

 

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

 

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

 

• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

 

• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

 

• To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.

 

• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

 

• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

 

• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

 

 

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

 

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

 

If you are located in the EU or UK, this section applies to you.

 

The General Data Protection Regulation (GDPR) and UK GDPR may require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

 

• Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

 

• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

 

• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

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• Advertise. We may process your information when we develop and display personalized and relevant advertising content for our users.

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• Analyze. We may process your information when we analyze how our Services are used so we can improve them to engage and retain users.

    

• Market. We may process your information to support our marketing activities.

 

• Understand Use. We may process your information to understand how our users use our products and services so we can improve user experience.

 

• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

 

• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

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If you are located in Canada, this section applies to you.

 

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

 

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

 

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way

 

• For investigations and fraud detection and prevention

 

• For business transactions provided certain conditions are met

 

• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim

 

• For identifying injured, ill, or deceased persons and communicating with next of kin

 

• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse

 

• If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province

 

• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records

 

• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced

 

• If the information is publicly available and is specified by the regulations

 

 

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

 

In Short: We may share information in specific situations described in this section and/or with the following third parties.

 

We may need to share your personal information in the following situations:

 

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

• When we use Google Analytics. We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

 

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

 

In Short: We may use cookies and other tracking technologies to collect and store your information.

 

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store personal information.

 

6. HOW LONG DO WE KEEP YOUR INFORMATION?

 

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

 

We will keep your personal information we collect for as long as it is necessary for the purposes set out in this privacy notice. We may keep your personal information as needed to provide the Services, indefinitely, or until you ask us to remove your data. Learn more.

 

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

 

In Short: We strive to protect your personal information through organizational and technical security measures.

 

We strive for full protection of any personal information we may collect. However, despite our efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100-percent secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

 

8. DO WE COLLECT INFORMATION FROM MINORS?

 

In Short: We do not knowingly collect data from or market to children under 18 years of age.

 

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at eric[at]newtrajectories.com.

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

 

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. 

 

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

 

We will consider and act upon any request in accordance with applicable data protection laws.

 

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

 

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

 

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

 

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

 

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

 

If you have questions or comments about your privacy rights, you may email us at eric[at]newtrajectories.com.

 

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10. THIRD-PARTY CUSTOMER RELATION MANAGER

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We utilize the services of CoachVantage Private Limited ("CoachVantage") as a third-party customer relation manager to assist us with the booking of appointments with clients and prospective clients and to store and retrieve data submitted to us through forms and surveys. Clients and prospective clients may be asked to create a client portal on CoachVantage's platforms. Retrieval and deletion of data through CoachVantage is subject to the policies of CoachVantage. If the user does not agree to Coach Vantage's privacy policy, the user should not book services with New Trajectories LLC. The privacy policy for CoachVantage Private Limited may be found online here: https://www.coachvantage.com/privacy-policy.

 

11. WEBSITE HOSTING

 

Our website is hosted on the Wix.com platform ("Wix"). Data provided through the "Contact" page of our website may be stored through Wix's data storage, databases, and general Wix.com applications. Wix's Privacy Policy may be found online here: https://www.wix.com/about/privacy.

 

12. THIRD-PARTY BUDGETING SOFTWARE APPLICATIONS

 

To provide our Services to you, we may ask our clients to utilize the services of third-party budgeting software applications, including You Need a Budget LLC (“YNAB”). The privacy policy for YNAB may be found online here: https://www.ynab.com/privacy-policy. 

 

13. DO WE MAKE UPDATES TO THIS NOTICE?

 

In Short: Yes, we will update this notice as necessary.

 

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we using your information.

 

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

 

If you have questions or comments about this notice, you may email us at eric[at]newtrajectories.com.

 

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at eric[at]newtrajectories.com. Upon a request for a review, update, or deletion of your personal information, we will review our records and update, delete, and/or retain information in accordance with applicable laws. Please be advised that we will only provide, update, or delete substantive data in its direct possession and control. Information that does not specifically identify an individual or otherwise is not under the control of New Trajectories LLC, such as information within Google Analytics, may not be able to be retrieved, deleted, or updated.